Terms & Conditions

01 Definitions

For the purposes of these Terms & Conditions, the following definitions shall apply throughout this Agreement:

• "paytame," "we," "us," or "the Company" refers to the operator of the paytame online casino platform, accessible at paytame.net.
• "Player," "you," or "User" refers to any individual who accesses, registers on, or uses the paytame platform in any capacity.
• "Account" refers to the registered user profile created by a Player upon successful completion of the registration and verification process.
• "Platform" refers to the paytame website, mobile interface, games, payment system, promotional tools, and all associated services accessible at paytame.net.
• "Wallet" refers to the in-platform balance held in a Player's Account, denominated in Philippine Peso (PHP).
• "Bonus Funds" refers to any promotional credits, free bet awards, cashback credits, or non-cash incentives credited to a Player's Account as part of a paytame promotion.
• "Real Money Funds" refers to PHP amounts deposited directly by the Player via GCash, PayMaya, BPI, BDO, Metrobank, or any other approved payment method.
• "Wagering Requirement" refers to the number of times Bonus Funds must be staked before they become eligible for withdrawal.
• "KYC" refers to Know Your Customer identity verification procedures required under applicable Philippine regulations.
• "Prohibited Jurisdictions" refers to any territory outside the Philippines or any jurisdiction where online gambling is illegal or requires a separate operating license not held by the Company.

02 Acceptance of Terms

By accessing the paytame platform in any manner — including browsing, registering, depositing, or participating in any game or promotion — you agree to be legally bound by these Terms & Conditions, together with the paytame Privacy Policy and any specific promotional terms applicable to bonuses or events you participate in.

These Terms constitute the entire agreement between you and paytame with respect to your use of the platform and supersede all prior agreements, representations, or understandings, whether written or oral, relating to the same subject matter.

paytame reserves the right to modify these Terms at any time. Material changes will be communicated to registered Players via the contact email address on file. Continued use of the platform after any modification constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

These Terms are written in English and the English-language version shall prevail in the event of any conflict with any translated version.

03 Eligibility

To register and maintain an Account on paytame, you must meet all of the following eligibility requirements at all times:

• You must be at least 21 years of age. The minimum legal age for casino-style gambling in the Philippines is 21 years, and paytame strictly enforces this requirement through identity verification.
• You must be a natural person. Corporate entities, automated systems, and bots are prohibited from registering Accounts.
• You must be physically located in the Philippines or a jurisdiction where accessing the paytame platform is lawful at the time of play.
• You must not be a current employee, contractor, director, or immediate family member of a paytame employee where such access would constitute a conflict of interest.
• You must not have been previously excluded, suspended, or permanently banned from the paytame platform.
• You must not be registered on any national self-exclusion register applicable to online gambling in the Philippines.

paytame reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation within the prescribed timeframe will result in Account suspension and potential forfeiture of Bonus Funds.

04 Account Registration

Each Player is permitted to hold one (1) Account only on the paytame platform. The creation of multiple Accounts by a single individual — whether under the same or different identities, email addresses, device identifiers, or payment methods — is strictly prohibited and constitutes grounds for immediate permanent suspension and forfeiture of all balances.

When registering, you must provide accurate, complete, and current information including your legal name, date of birth, Philippine address, and a valid email address. You are prohibited from registering using fictitious identities, aliases, or the personal information of any other individual.

You are solely responsible for maintaining the security of your Account login credentials. You must not share your password with any other person. paytame will not be held liable for losses resulting from unauthorized access to your Account that arise from your failure to maintain adequate credential security.

paytame reserves the right to decline any registration application without providing reasons for doing so.

05 Identity Verification (KYC)

In compliance with applicable Philippine anti-money laundering regulations and responsible gaming requirements, paytame conducts KYC verification on all Accounts prior to processing withdrawal requests and on accounts that reach specified deposit thresholds.

You may be required to submit one or more of the following documents:

• Government-issued photo identification (Philippine passport, SSS ID, UMID, PhilSys National ID, driver's license, or PRC ID)
• Proof of Philippine address dated within the last three (3) months (utility bill, bank statement, or government-issued document)
• Proof of ownership of the payment method used (screenshot of GCash or PayMaya account showing your registered name, or bank statement)
• Selfie photograph holding your government ID

All documents submitted for KYC purposes are handled in strict accordance with the paytame Privacy Policy. Documents are used solely for identity verification and regulatory compliance purposes and are not shared with third parties except as required by law.

Withdrawal requests will be placed on hold until KYC verification is satisfactorily completed. paytame will not be liable for any delays in withdrawal processing attributable to incomplete or unsatisfactory KYC submissions.

06 Deposits & Withdrawals

All transactions on the paytame platform are denominated in Philippine Peso (PHP). The following conditions apply to all deposit and withdrawal activity:

Deposits

• Minimum deposit amount: ₱100
• Accepted payment methods: GCash, PayMaya, BPI, BDO, Metrobank
• GCash and PayMaya deposits are credited to your Wallet instantly upon successful transaction confirmation
• Bank transfer deposits are credited within one (1) to three (3) business hours subject to bank processing times
• paytame does not accept deposits from credit cards, foreign currency accounts, or third-party payment sources not registered in your name
• Deposits must originate from payment accounts registered in your own name. Third-party deposits are prohibited

Withdrawals

• Minimum withdrawal amount: ₱500
• Withdrawals are processed to the same payment method used for the most recent qualifying deposit where technically possible
• GCash and PayMaya withdrawals are typically processed within 15 to 60 minutes during business hours (8:00 AM – 10:00 PM PHT)
• Bank transfer withdrawals are processed within one (1) to two (2) business days
• Withdrawals from Accounts with active Bonus Funds are subject to the applicable wagering requirements being met in full before Real Money Funds become withdrawable
• paytame reserves the right to conduct enhanced due diligence on withdrawal requests above ₱50,000 and may request additional documentation

07 Bonuses & Promotions

paytame offers a range of bonuses and promotional incentives to eligible Players. All bonuses are subject to these general terms and any additional specific terms published on the relevant promotion page. In the event of any conflict, the specific promotion terms prevail.

• Wagering Requirements: Unless otherwise stated, all Bonus Funds must be wagered a minimum number of times (as specified per promotion) before any winnings derived from Bonus Funds become eligible for withdrawal. Real Money Funds are not affected by bonus wagering requirements unless they have been mixed with Bonus Funds in a single bet.
• Time Limits: All bonuses carry an expiry period from the date of credit. Bonus Funds and associated winnings that have not met wagering requirements by the expiry date will be automatically forfeited.
• Game Restrictions: Certain game categories may contribute differently to wagering requirements. Live casino games, sports bets, and fishing games may contribute at a reduced rate. The applicable contribution rates are published on the relevant promotion page.
• One Bonus Per Promotion: Unless explicitly stated otherwise, each promotion is available once per Player, per household, per device, per IP address, and per payment method.
• Abuse and Exploitation: paytame monitors betting patterns for signs of bonus abuse including low-risk hedging strategies, arbitrage betting, and systematic exploitation of promotional mechanics. Where abuse is detected, paytame reserves the right to void associated winnings, remove Bonus Funds, and suspend the Account.
• Maximum Withdrawal from Bonus: Unless otherwise specified, the maximum amount withdrawable as winnings derived from Bonus Funds is capped as stated in the individual promotion terms.

08 Game Rules & Fairness

All games available on the paytame platform are operated using certified Random Number Generator (RNG) technology. Game outcomes are statistically independent, unpredictable, and not influenced by previous results or by paytame's commercial interests beyond the published theoretical return-to-player (RTP) percentage.

The RTP percentages for slot games are determined by the respective game providers (JILI, PG Soft, Pragmatic Play, and others) and are independently audited. paytame publishes RTP information where available from game providers.

In the event of a technical malfunction, disconnection, or system error during a game round:

• Incomplete game rounds are treated in accordance with the specific rules of the affected game
• Bets placed on rounds that cannot be completed due to a verified technical fault will be refunded to the Player's Wallet
• paytame's records of game outcomes shall be the authoritative reference in any dispute, unless a manifest error in those records can be demonstrated
• paytame is not liable for losses arising from internet connectivity issues on the Player's side

Individual game rules are accessible within each game interface. Players are advised to review the applicable game rules before placing real-money bets. Ignorance of game rules does not constitute grounds for a refund.

09 Prohibited Conduct

The following actions are strictly prohibited on the paytame platform and may result in immediate Account suspension, permanent ban, forfeiture of all balances, and referral to relevant Philippine authorities:

• Registering more than one Account, or registering on behalf of another person without their knowledge and explicit consent
• Providing false, misleading, or incomplete information during registration or KYC verification
• Using automated software, bots, scripts, or any technology designed to gain an unfair advantage in gameplay or to circumvent platform security
• Colluding with other Players to manipulate game outcomes, exploit bonus mechanics, or defraud paytame or other Players
• Using the paytame platform in connection with any money laundering activity or to process funds of illegal origin
• Engaging in charge-backs, unauthorized reversals, or fraudulent payment disputes in relation to deposits made to paytame
• Attempting to access, probe, or disrupt paytame's systems, servers, databases, or security infrastructure
• Using a VPN, proxy, or any similar service to mask your geographic location or circumvent geographic restrictions
• Harassing, threatening, or abusing paytame staff, customer support agents, or other Players via any communication channel
• Exploiting software bugs, system errors, or pricing mistakes for financial gain without reporting them to paytame support

10 Intellectual Property

All content on the paytame platform — including but not limited to the brand name, logo, website design, graphics, game interfaces, text, promotional materials, and software — is the proprietary intellectual property of paytame or its licensed content providers and is protected under applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal entertainment purposes in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any paytame content without express written consent
• Use the paytame brand, logo, or trademarks in any form without written authorisation
• Reverse-engineer, decompile, or attempt to extract the source code of any software used on the platform
• Create derivative works based on paytame content or games

Unauthorised use of paytame intellectual property may expose you to civil and criminal liability under Philippine law.

11 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, paytame's aggregate liability to any Player arising out of or in connection with these Terms, their Account, or their use of the platform shall not exceed the total amount of Real Money Funds deposited by that Player in the thirty (30) days immediately preceding the event giving rise to the claim.

paytame shall not be liable for:

• Loss of winnings, profits, data, or goodwill arising from any cause including platform downtime, technical malfunction, or interruption of service
• Losses arising from your reliance on incomplete, inaccurate, or outdated information displayed on the platform
• Delays in deposit crediting or withdrawal processing caused by third-party payment processors, banks, or e-wallet providers
• Any indirect, incidental, special, consequential, or punitive damages of any nature
• Any loss or damage caused by events beyond paytame's reasonable control including acts of God, government actions, or telecommunications failures

The platform is provided on an "as is" and "as available" basis. paytame makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

12 Responsible Gaming

paytame is committed to promoting safe and responsible gaming practices. The platform provides the following tools, all accessible directly from your Account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Loss Limits: Restrict the maximum amount you can lose over a defined period before your account is temporarily restricted from further betting.
• Session Time Reminders: Receive in-platform notifications after a set duration of continuous play.
• Reality Check: Periodic pop-up summaries of your net gaming activity during the current session.
• Self-Exclusion: Voluntarily suspend your Account for a defined period (minimum 24 hours, maximum indefinite). During self-exclusion, you will not be contacted with promotional materials and your Account cannot be reactivated before the exclusion period expires.
• Account Closure: Permanently close your Account at any time by contacting customer support. Real Money Funds will be returned to your verified payment method following completion of applicable checks.

If you are concerned about your own or another person's gambling behaviour, paytame urges you to visit our dedicated Responsible Gaming page for detailed resources and support options aligned with PAGCOR's player protection framework.

13 Account Suspension & Termination

paytame reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms & Conditions
• Failure to complete KYC verification within the required timeframe
• Suspected fraudulent, collusive, or money-laundering activity
• Chargeback or payment reversal initiated by the Player or their payment provider
• Court order, regulatory direction, or law enforcement request
• The Player's own request for self-exclusion or Account closure

Where an Account is suspended pending investigation, access to the Wallet balance will be frozen during the investigation period. If the investigation concludes that a violation occurred, Bonus Funds and any winnings derived from Bonus Funds may be forfeited. Real Money Funds that were deposited legitimately prior to the violation will generally be returned, subject to applicable legal holds and AML obligations.

Where an Account is closed at the Player's own request, any pending withdrawal will be processed within the standard processing timeframe following completion of applicable verification checks.

14 Amendments to These Terms

paytame may update, revise, or replace these Terms & Conditions at any time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For material changes that significantly affect Player rights or obligations, paytame will provide at least seven (7) days' advance notice to registered Players via their account email address before the changes take effect. For minor clarifications, corrections of typographical errors, or changes required by law or regulatory direction, notice may be given simultaneously with publication.

Your continued use of the paytame platform after any amendment takes effect constitutes your binding acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and contact support to request Account closure and return of any Real Money Funds.

15 Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

In the event of any dispute arising between you and paytame in connection with your Account or your use of the platform, the parties agree to first attempt resolution through paytame's internal customer support process. You may initiate a dispute by contacting the paytame support team via the live chat function or by email. paytame will acknowledge your complaint within 48 hours and aim to provide a final resolution within 14 business days.

If a dispute cannot be resolved through internal channels to your satisfaction, you may escalate the matter to the relevant Philippine gaming regulatory authority. paytame will cooperate fully with any regulatory investigation or mediation process.

Any legal proceedings not resolved through the above mechanisms shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

16 Contact Information

If you have questions about these Terms & Conditions, wish to raise a formal complaint, or need assistance with your Account, you may contact the paytame support team through the following channels:

• Live Chat: Available 24/7 via the support widget inside the platform
• Email: support@paytame.net (plain text — not a clickable link)
• Response Time: Live chat average under 3 minutes; email within 24 hours

For responsible gaming support, self-exclusion requests, or account closure, please contact us via live chat for the fastest response. Our team is available at all hours and is trained to handle sensitive account matters with full confidentiality.