Privacy Policy

01 Introduction

Welcome to the paytame Privacy Policy. paytame ("we," "us," "the Company") operates the online casino platform accessible at paytame.net, a service designed specifically for Filipino players looking for a premium, secure, and responsible online gaming experience.

This Privacy Policy explains how paytame collects, processes, stores, shares, and protects the personal information of users ("you," "the Player") who access or register on the paytame platform. It also describes the rights available to you under the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR) as enforced by the National Privacy Commission (NPC) of the Philippines.

This Policy applies to all personal information collected through the paytame website, mobile interface, customer support channels, and any other touchpoint through which you interact with the paytame brand. It applies regardless of whether you are a registered Account holder or simply a visitor browsing the site.

Please read this Policy carefully before using the paytame platform. If you do not agree with the practices described herein, you should not register for or continue to use the paytame service. For questions about this Policy or about your personal data, you may contact our Data Protection Officer at any time using the details in Section 14.

02 Personal Data We Collect

paytame collects personal information in the following categories, depending on how you interact with the platform:

03 How We Collect Your Data

paytame collects personal information through the following methods:

• Direct submission: Information you provide when completing the registration form, submitting KYC documents, making deposits or withdrawals, contacting customer support, or filling in any other form on the platform.
• Automatic technical collection: Data collected automatically when you visit the paytame website or use the platform, including IP address, device identifiers, browser fingerprint, and session data collected through server logs, cookies, and similar tracking technologies (see Section 6 for full cookie details).
• Payment processors: When you transact via GCash, PayMaya, BPI, BDO, or Metrobank, the respective payment service provider may share limited transaction confirmation data with paytame to reconcile deposits and withdrawals. paytame does not receive or store full bank account numbers or GCash PINs.
• Identity verification partners: For automated KYC checks, paytame may use third-party identity verification services that process document images and biometric data strictly for verification purposes in accordance with their own privacy policies and applicable Philippine law.
• Publicly available sources: Where relevant to fraud prevention or regulatory compliance, paytame may supplement your profile with information from publicly available government databases or sanctions lists.

04 Why We Use Your Data

paytame processes personal information only for defined, legitimate purposes. The table below maps each processing purpose to the data categories it relies on:

05 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules, paytame relies on one or more of the following legal bases for each category of data processing:

• Contractual necessity: Processing is necessary to perform our contract with you — i.e., to operate your Account, process your bets, and facilitate deposits and withdrawals. Without this processing, paytame cannot provide you with the service you have registered for.
• Legal obligation: Processing is required to comply with applicable Philippine laws and regulations, including the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and PAGCOR regulatory requirements. This includes KYC/AML procedures and the retention of financial transaction records.
• Legitimate interests: paytame has a legitimate interest in processing certain data to detect and prevent fraud, maintain platform security, improve service quality, and conduct responsible gaming monitoring. These legitimate interests are balanced against your rights and freedoms, and paytame will not override your interests in any manner that is disproportionate or unexpected.
• Consent: For optional processing — specifically the sending of marketing communications by email or SMS — paytame relies on your freely given, specific, and informed consent. You may withdraw your consent for marketing communications at any time by updating your Account preferences or by contacting support.

06 Cookies & Tracking Technologies

paytame uses cookies and similar tracking technologies to operate the platform, maintain your session, analyse usage patterns, and deliver a personalised experience. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential to the operation of the paytame platform. They maintain your logged-in session, store security tokens, and enable core platform functions. These cookies cannot be disabled without preventing you from using the platform. No consent is required for strictly necessary cookies under the DPA.
• Functional Cookies: These cookies remember your preferences such as language settings, preferred game categories, and display settings. They improve your experience but are not essential to core functionality. You may disable these via your browser settings, though some features may then work differently.
• Analytics Cookies: paytame uses aggregated, anonymised analytics to understand how players navigate the site, which game categories attract the most engagement, and where technical friction points occur. Analytics data is processed in aggregate form and cannot be used to identify individual players.
• Security and Fraud Prevention Cookies: These cookies support paytame's fraud detection systems by identifying unusual access patterns, detecting bot activity, and flagging simultaneous session anomalies. They are closely tied to platform security.

You can manage or delete cookies at any time through your browser settings. Please note that disabling cookies beyond strictly necessary ones may affect your ability to use certain features of the paytame platform. To opt out of analytics tracking, you may also adjust your preferences in Account Settings under the Privacy tab.

07 Sharing Your Personal Data

paytame does not sell, rent, or trade your personal information to any third party. We share personal data only in the specific circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: GCash (Mynt), PayMaya (Maya Bank), BPI, BDO, and Metrobank receive the minimum transaction data required to execute deposits and withdrawals on your behalf. Each payment provider operates under its own privacy policy and is independently regulated by the Bangko Sentral ng Pilipinas (BSP).
• Identity verification providers: Third-party KYC service providers process your identity documents strictly for the purpose of verifying your identity and age. These providers are bound by contractual data processing agreements and are prohibited from using your data for any other purpose.
• Game providers: JILI, PG Soft, Pragmatic Play, and other game software providers may receive a pseudonymous player identifier and bet/result data necessary to operate game sessions and calculate RTP. These providers do not receive your full name, contact details, or payment information.
• Regulatory and law enforcement authorities: paytame is required by Philippine law to report certain transactions and to respond to lawful requests from regulatory bodies, law enforcement agencies, and courts. This includes AMLC (Anti-Money Laundering Council) reporting obligations under the AMLA. Disclosure is made only to the extent required by the relevant legal obligation.
• Professional advisers: paytame's legal counsel, external auditors, and cybersecurity consultants may access limited personal data in the course of providing professional services to the Company. All such advisers are bound by professional confidentiality obligations.
• Corporate transactions: In the event of a merger, acquisition, or sale of the Company's assets, personal data held by paytame may be transferred to the acquiring entity. You will be notified of any such transfer and the applicable privacy terms of the new data controller before any change takes effect.

08 Data Retention

paytame retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable Philippine law and regulation. The following retention periods apply:

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data must be retained beyond these periods due to an ongoing legal dispute, regulatory investigation, or court order, paytame will retain the relevant data until the matter is fully resolved and then delete it promptly.

09 Data Security

paytame implements a comprehensive set of technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, destruction, alteration, and disclosure. These measures include:

• Encryption: All personal data is encrypted at rest using AES-256 encryption. All data transmitted between your device and paytame's servers is protected using TLS 1.3 with forward secrecy. Payment data in transit is additionally protected using tokenisation provided by the respective payment processor.
• Access controls: Access to personal data within paytame's internal systems is strictly role-based. Only personnel who require access to personal data to perform their job functions are granted it, and all access is logged and audited. Privileged access requires multi-factor authentication (MFA).
• Infrastructure security: paytame's platform infrastructure is hosted in a secured environment with firewall protection, intrusion detection systems, and regular vulnerability scanning. Penetration testing is conducted periodically by independent cybersecurity professionals.
• Staff training: All paytame personnel who handle personal data receive mandatory data protection training on joining the Company and at regular intervals thereafter. Data handling procedures are documented and enforced.
• Incident response: paytame maintains a documented data breach response plan. In the event of a personal data breach that is likely to result in risk to the rights and freedoms of affected individuals, paytame will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by the DPA.

Notwithstanding the above, no security system is completely impenetrable, and paytame cannot guarantee absolute security. You are responsible for keeping your Account login credentials confidential and for ensuring the security of the device you use to access paytame. If you suspect that your Account has been compromised, you should contact paytame support immediately via live chat.

10 Your Data Rights

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules, you have the following rights in respect of the personal data paytame holds about you. To exercise any of these rights, please contact the paytame Data Protection Officer using the details in Section 14.

• Right to be informed: You have the right to be told how your personal data is being collected and used. This Privacy Policy is the primary mechanism through which paytame fulfils this obligation. You may also request a plain-language summary of our data practices at any time.
• Right of access: You have the right to request a copy of the personal data that paytame holds about you, together with information about how it is being used. paytame will provide this information within 30 calendar days of receiving a valid request.
• Right to rectification: If any personal data paytame holds about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected. For certain data fields, you can update information directly within your Account settings. For KYC data, please contact support.
• Right to erasure: Subject to our legal retention obligations (see Section 8), you have the right to request that paytame delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to paytame in a structured, commonly used, and machine-readable format (such as CSV), and to request that this data be transmitted directly to another platform where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where paytame relies on legitimate interests as the legal basis. paytame will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where paytame relies on your consent to send marketing communications, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal. You can manage marketing preferences in your Account settings or by contacting support.
• Right to lodge a complaint: If you believe that paytame has processed your personal data in violation of the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (www.privacy.gov.ph).

11 Children & Minors

The paytame platform is strictly intended for individuals who are 21 years of age or older, in accordance with the minimum legal age for casino-style gambling under Philippine law. paytame does not knowingly collect personal information from any person under the age of 21.

All Account registrations are subject to age verification as part of the KYC process. Where paytame has reasonable grounds to believe that a registered Account holder is under 21 years of age, the Account will be immediately suspended, access to the Wallet will be frozen, and any personal data collected from the individual will be deleted upon confirmation of their age, subject to retention obligations arising from the AMLA.

If you are a parent or guardian and believe that your child has registered on the paytame platform without your knowledge, please contact us immediately via live chat or at support@paytame.net so that we can take appropriate action promptly.

12 Third-Party Links

The paytame platform may contain references to third-party services, payment providers, and game software partners. This Privacy Policy applies solely to personal data processed by paytame in connection with the paytame platform. It does not apply to any third-party website, application, or service that you may access via a link from within the paytame platform or that operates independently of paytame's infrastructure.

paytame is not responsible for the privacy practices or the content of any third-party service. We encourage you to review the privacy policies of GCash, PayMaya, BPI, BDO, Metrobank, and any other third-party provider you interact with as part of using the paytame service. Each of these providers is independently regulated and maintains its own data processing obligations separate from paytame.

13 Changes to This Privacy Policy

paytame reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, updates to applicable Philippine law or NPC regulations, or changes to the paytame platform and services. The "Last Updated" date at the top of this page will be revised whenever a change is made.

For material changes that significantly affect your rights or the way we use your personal data, paytame will notify you by email to the address registered to your Account at least seven (7) days before the change takes effect. For minor clarifications or corrections that do not materially affect your rights, notice will be given by updating this page.

Your continued use of the paytame platform after any updated Privacy Policy takes effect constitutes your acknowledgment of the revised Policy. If you do not agree with the updated terms, you should discontinue use of the platform and contact us to close your Account and arrange return of any Real Money Funds.

14 Contact & Data Protection Officer

paytame has appointed a Data Protection Officer (DPO) in accordance with the requirements of the National Privacy Commission. If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how paytame handles your personal information, you may reach the DPO through the following channels:

• Email: support@paytame.net (Subject line: "Data Privacy Request – [Your Account Email]")
• Live Chat: Available 24/7 via the support widget inside the paytame platform. State that you are contacting the DPO and your request will be escalated accordingly.
• Response Time: paytame acknowledges all data privacy requests within 48 hours and provides a substantive response within 30 calendar days.

If you are not satisfied with our response to your data privacy request or complaint, you have the right to escalate your concern to the National Privacy Commission of the Philippines, which is the competent supervisory authority under the Data Privacy Act of 2012.