paytame Frequently Asked Questions

paytame requires a valid Philippine government-issued ID for KYC verification. Accepted IDs include PhilSys National ID, passport, driver's license, SSS ID, UMID, and PRC ID. You will need to upload a clear photo of the front and back of your ID, plus a selfie holding it. Verification is usually completed within 24 hours on business days.

No. paytame strictly enforces a one-account-per-person policy. Creating multiple accounts is a violation of our Terms and Conditions and will result in all duplicate accounts being permanently suspended, including any balances held within them. If you have trouble accessing your existing account, contact Live Chat support instead of registering again.

The minimum age to register and play on paytame is 21 years old, in accordance with Philippine gaming regulations. Our KYC verification process confirms the age of every player before real-money gameplay is permitted. Any account found to belong to a person under 21 will be immediately suspended and any balance will be returned to the original payment method.

On the paytame login page, click the "Forgot Password" link below the login form. Enter the mobile number or email address linked to your account and we will send you a reset link or OTP. Follow the instructions to set a new password. If you no longer have access to your registered number or email, contact our 24/7 Live Chat for manual account recovery.

To permanently close your paytame account, contact our Live Chat support team and submit a closure request. Before closing, ensure you have withdrawn all remaining wallet balance, as unclaimed funds after account closure will be processed in accordance with our Terms and Conditions. Account closures are typically completed within 3 business days once all pending withdrawals are settled.

Log in to paytame and go to the Wallet section, then select Deposit and choose GCash as your payment method. Enter the amount you wish to deposit and you will be redirected to the GCash payment gateway. Confirm the transaction in your GCash app using your MPIN. GCash deposits on paytame are credited instantly with no processing fee charged by the platform.

The minimum deposit on paytame is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. These minimums are designed to keep paytame accessible for all Filipino players, whether you are a casual player trying out the slots or a regular who deposits larger amounts weekly.

GCash withdrawals on paytame are typically processed within 15 to 60 minutes after approval, making it the fastest withdrawal option available. Withdrawal requests submitted between 9 AM and 10 PM PHT are usually approved the same day. Requests submitted outside these hours are processed first thing the following morning. Your GCash wallet must be fully verified to receive withdrawals.

paytame does not charge platform-level fees on standard withdrawals. However, your bank or e-wallet provider may apply their own transfer fees depending on your account type and transaction amount. GCash and PayMaya withdrawals are generally fee-free on the paytame side. For bank transfers via BPI, BDO, or Metrobank, check with your bank for any interbank transfer charges that may apply.

The minimum withdrawal on paytame is ₱200 for GCash and PayMaya. For BPI, BDO, and Metrobank bank transfers, the minimum withdrawal is ₱500. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals above ₱50,000 may require additional verification steps as part of our standard security and compliance process.

Yes, PayMaya (now Maya) is fully supported on paytame for both deposits and withdrawals. The process is identical to GCash — select PayMaya in the Wallet section, enter your amount, and authenticate via the Maya app. Deposits are credited instantly, while withdrawals to Maya typically arrive within 30 to 90 minutes during standard operating hours.

paytame offers an extensive library of slot games, with a strong focus on JILI slots — one of the most popular providers among Filipino players. Titles include Fortune Gems, Super Ace, Golden Empire, Money Coming, and Crazy 777, among many others. The platform also carries slots from other leading providers, ensuring a wide variety of themes, volatility levels, and jackpot sizes.

Yes. paytame's live casino games are streamed in real time from licensed studio environments and feature professional dealers. All games use certified Random Number Generator (RNG) technology where applicable, and live table games are conducted under strict operational protocols. Your connection to the live studio is encrypted end-to-end, ensuring both fairness and data security throughout your session.

Absolutely. paytame is fully optimised for mobile browsers on both Android and iOS devices — no app download required. Simply open your phone's browser, visit the paytame website, and log in. The platform automatically adapts to your screen size. All games, including JILI slots, live casino, bingo, and fishing titles, run smoothly on mobile with a stable data or Wi-Fi connection.

Return to Player (RTP) varies by individual JILI slot title. Most JILI slots on paytame have an RTP ranging from 96% to 98%, which is competitive by industry standards. RTP represents the theoretical percentage of total wagered money that a slot returns to players over a very large number of spins — it is a long-term statistical average, not a guarantee for any single session.

3 Gods Fishing is a multiplayer arcade-style fishing game where players shoot at fish and sea creatures moving across the screen, with each creature worth a different payout multiplier. You select your bet amount per bullet, aim, and fire. Special weapons and bonus rounds can trigger large multiplier wins. It is one of the most popular game types among Filipino online casino players and runs smoothly on mobile.

Yes. paytame offers a welcome bonus for newly registered and verified players who make their first deposit. The exact bonus amount and structure may vary depending on current promotions — visit the Promotion page for the latest details. Welcome bonuses at paytame are subject to wagering requirements, which means you need to wager the bonus amount a set number of times before winnings can be withdrawn.

A wagering requirement (also called a rollover or playthrough requirement) means you must bet the bonus amount a specified number of times before any bonus-derived winnings become withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawing. paytame lists the exact wagering requirements for each promotion on the Promotion page.

Yes, most paytame bonuses have an expiry period. Typically, welcome bonuses and promotional credits must be used — and their wagering requirements met — within 7 to 30 days of the bonus being credited to your account, depending on the specific promotion. If the wagering requirement is not completed within the validity period, the bonus and any associated winnings will be forfeited automatically.

Yes. paytame features a tiered VIP loyalty programme that rewards regular players with exclusive perks. As you wager more, you progress through tiers — each unlocking higher cashback rates, faster withdrawal processing, dedicated account managers, and access to VIP-only promotions. High-volume players in the Black Diamond tier receive the most exclusive treatment the platform offers. Check the Promotion page for current tier requirements.

Not always. Some paytame promotions restrict bonus funds to specific game categories — for example, a slots-only bonus cannot be wagered on live casino tables. Always read the promotion's Terms and Conditions before claiming a bonus to understand which games count toward the wagering requirement and at what contribution percentage. Live casino bets may contribute at a lower rate than slots toward rollover completion.

paytame operates within the Philippine regulatory framework and upholds compliance with applicable gaming regulations overseen by PAGCOR (Philippine Amusement and Gaming Corporation). The platform uses certified RNG technology for all game outcomes, employs 256-bit SSL encryption for all data transmissions, and enforces strict KYC and AML policies to protect every player and maintain platform integrity.

paytame uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. We never store full card numbers or e-wallet credentials. Our systems comply with data protection requirements under Philippine law, including the Data Privacy Act of 2012. For full details on how your data is collected, stored, and used, please review our Privacy Policy page.

paytame provides a comprehensive set of responsible gaming tools available directly in your account settings: deposit limits (daily, weekly, monthly), loss limits, session time limits with reality-check alerts, cool-off periods (1 to 30 days), and full self-exclusion (30 days up to permanent). All protective measures take effect immediately when activated. Visit our Responsible Gaming page for full details.

To self-exclude from paytame, contact our 24/7 Live Chat support team and request account self-exclusion. You can choose a period of 30 days, 90 days, 6 months, 1 year, or a permanent exclusion. During the exclusion period, your account is fully locked — no deposits, no gameplay, and no bonus activations are possible. Self-exclusion requests are actioned immediately with no waiting period.

The fastest way to reach paytame support is through our 24/7 Live Chat, accessible from any page on the website. For non-urgent matters, you can also email us at support@paytame.net. Our support team handles queries in English and can assist with account issues, payment concerns, technical problems, and responsible gaming requests. Average Live Chat response time is under 2 minutes.